Course curriculum

  • 1.

    Skills for Conflict Management

    • Welcome to Conflict Resolution!

    • Getting to Know You

    • Video Lesson

    • Quick Check
  • 2.

    Types of Conflict Modes

    • Video Lesson

    • Quick Check
  • 3.

    Competing

    • Video Lesson

    • Quick Check
  • 4.

    Avoiding

    • Quick Check

    • Video Lesson
  • 5.

    Accommodating

    • Video Lesson

    • Quick Check
  • 6.

    Compromising

    • Video Lesson

    • Quick Check
  • 7.

    Collaborating

    • Video Lesson

    • Quick Check
  • 8.

    Embrace Your Conflict Mode

    • Video Lesson

    • Quick Check
  • 9.

    When Subcontractors Argue

    • Video Lesson

    • Quick Check
  • 10.

    When Someone Refuses to Wear PPE

    • Video Lesson

    • Quick Check
  • 11.

    When Stakeholders Don't Read Plan Updates

    • Video Lesson

    • Quick Check
  • 12.

    When Contractors Don't Clean Up

    • Video Lesson

    • Quick Check
  • 13.

    When There's a Dispute Over a Materials Delivery

    • Video Lesson

    • Quick Check
  • 14.

    When Owners Have Unrealistic Expectations

    • Video Lesson

    • Quick Check
  • 15.

    When You Need to Stick Up For Yourself

    • Video Lesson

    • Quick Check
  • 16.

    Solve Conflict Immediately

    • Video Lesson

    • Quick Check
  • 17.

    Find Common Ground

    • Video Lesson

    • Quick Check
  • 18.

    Healthy vs Unhealthy Conflict

    • Video Lesson

    • Quick Check
  • 19.

    Final Exam

    • Final Exam Details

    • Final Exam